Why Is My Form Not Loading or Showing Page Not Found?
If a FormRobin form shows "Page Not Found", a blank page or no questions, check it is Published on the Forms page, then check the link, browser and embed.
Publishing and sharing forms work the same on both plans, Free Plan and Individual Plan.
Common Symptoms
| Symptom | First check |
|---|---|
| "Page Not Found" (404) when opening the form link | Is the form Published on the Forms page, and is the link complete? |
| A blank page where the form should be | Hard refresh, and turn off ad blockers or privacy extensions |
| The form opens but shows no questions | Does the form have questions, and are some hidden by conditional logic? |
| The form works at its own link but not on your website | Is the complete embed code on the page? |
| The layout looks broken or squeezed | Does the embed's container have enough width? |
Start with the form's own link (https://formrobin.com/f/ followed by the form's code): on the Forms page, click the form's View icon. If the form works there, the problem is in the embed or the website around it.
Troubleshooting
"Page Not Found" or 404 error
FormRobin shows Page Not Found when the link does not lead to a published form:
- The form is unpublished: on the Forms page, turn its toggle to Published. The link stays the same, so shared links work again. See Publishing and Sharing Your Form.
- The link is wrong: form codes use only lowercase letters and numbers. A capital letter, a missing character or extra text breaks the link. Copy it again with Copy share link in the form's Share window.
- The form was deleted: check that it still appears on your Forms page.
Blank page or white screen
The form is drawn by JavaScript in the browser, so anything that blocks scripts leaves the page empty:
- Hard refresh: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
- Make sure JavaScript is enabled in the browser
- Test in a private window, or temporarily disable ad blockers and privacy extensions
- Try another up-to-date browser (Chrome, Firefox, Safari or Edge)
- Open the browser's developer tools (F12) and check the Console and Network tabs for blocked or failed requests
- Check the internet connection, or try another network
The form opens but shows no questions
- Open the form in the editor and check that it has questions, then click Save (see Creating Your First Form Manually).
- Questions with a show rule stay hidden until their condition is met; answer the earlier questions to reveal them (see Using Conditional Logic in Forms).
- Hard refresh the page so the browser loads the latest version.
The form works at its link but not on your website
- Check that the complete embed code is on the page: the
<div class="formrobin-embed">element and the<script>line. - If your site sends a Content Security Policy, it must allow
https://formrobin.comfor scripts and frames. - Test the embed code on a simple, empty HTML page to rule out conflicts with your site's other scripts.
- Step-by-step checks: Troubleshooting: Embedding Issues. Meanwhile you can share the form's own link.
The form looks broken or misaligned
- Open the form's own link: if it looks right there, your website's layout is squeezing the embed.
- Give the embed's container enough width, and remove CSS that limits its height or hides overflow.
- Reset the browser zoom to 100% (Ctrl+0 or Cmd+0).
When should I contact support?
Contact support at support@formrobin.com if the form fails to load in every browser and on every device, or you see a server error (500 or 503). Include the form link, your browser and device, and a screenshot of the error.
Frequently Asked Questions
My form works at its own link but not on my website. What should I do?
The embed code or your website is blocking it. Check that both lines of the embed code are on the page and that your site's security settings allow formrobin.com, then follow Troubleshooting: Embedding Issues.
Does the link change when I unpublish and publish a form again?
No. The link stays the same, so it works again as soon as the form is published.
Can ad blockers stop my form from loading?
Some privacy or ad-blocking extensions block scripts from other websites, including the embed script. Test in a private window without extensions to rule this out.