Troubleshooting: Form Not Loading

Fix common issues preventing your FormRobin form from loading or displaying correctly for visitors.

Common Symptoms

  • Blank page when accessing form URL
  • "Form not found" or 404 error message
  • Form loads but fields don't appear
  • Loading spinner never finishes
  • Form appears broken or misaligned
  • JavaScript errors in browser console

Issue: "Form Not Found" or 404 Error

Possible Causes

  • Incorrect form URL or slug
  • Form was deleted
  • Form was never published
  • Typo in the URL

Solutions

  1. Check the URL: Verify you're using the correct form slug. Go to Forms → select your form → copy the exact URL
  2. Verify form exists: Log in to FormRobin and confirm the form appears in your Forms list
  3. Check for typos: Form slugs are case-insensitive, but make sure the slug text matches exactly
  4. Republish if needed: If you recently edited the form, try saving it again

Issue: Blank Page or White Screen

Possible Causes

  • JavaScript errors preventing rendering
  • Browser caching old version
  • Ad blockers or browser extensions
  • Network connectivity issues

Solutions

  1. Hard refresh: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to reload without cache
  2. Check browser console: Open Developer Tools (F12) → Console tab → look for error messages
  3. Try incognito/private mode: Test in a private browsing window to rule out extensions
  4. Disable ad blockers: Temporarily disable extensions like uBlock Origin or AdBlock
  5. Try different browser: Test in Chrome, Firefox, or Safari to isolate browser-specific issues
  6. Check internet connection: Ensure you have stable connectivity

Issue: Form Loads but Fields Don't Appear

Possible Causes

  • Form has no fields added yet
  • Conditional logic hiding all fields
  • CSS conflicts on embedded forms
  • JavaScript errors

Solutions

  1. Check form has fields: Edit the form in FormRobin → verify fields are added and saved
  2. Review conditional logic: Check if conditions are hiding fields unintentionally
  3. Test standalone URL: Access the form's direct FormRobin URL (not embedded) to isolate embedding issues
  4. Check browser console: Look for JavaScript errors that might prevent field rendering
  5. Clear cache and reload: Browser may be showing cached empty version

Issue: Loading Spinner Never Finishes

Possible Causes

  • Slow network connection
  • Server issues (rare)
  • JavaScript errors
  • CORS issues on embedded forms

Solutions

  1. Wait longer: Give it 10-15 seconds, especially on slow connections
  2. Check network tab: Open Developer Tools → Network tab → look for failed requests
  3. Test direct URL: Try the standalone form URL instead of embedded version
  4. Disable extensions: Browser extensions might block resources
  5. Try different network: Test on mobile data or different WiFi
  6. Contact support: If persistent, may indicate server issue

Issue: Form Doesn't Load When Embedded

Possible Causes

  • Incorrect embed code
  • Parent page CSS or JavaScript conflicts
  • Content Security Policy (CSP) restrictions

Solutions

  1. Verify embed code: Ensure you copied the complete embed code from FormRobin. The embed code uses a <div class="formrobin-embed"> element paired with a <script> tag — not an iframe
  2. Check script loading: Ensure your website allows external scripts from formrobin.com. Some Content Security Policy (CSP) configurations may block the embed script
  3. Test standalone first: Verify form works at its direct URL before troubleshooting embedding
  4. Check for JavaScript conflicts: Other scripts on your page may conflict with the FormRobin embed script. Test by embedding on a minimal HTML page
  5. Use direct link: As a workaround, link directly to form instead of embedding

Issue: Form Appears Broken or Misaligned

Possible Causes

  • CSS conflicts with parent page
  • Container element too small
  • Browser zoom level
  • Mobile responsiveness issues

Solutions

  1. Test at direct URL: See if layout issue exists on standalone form
  2. Check container width: Ensure the parent element has sufficient width for the form to render properly
  3. Reset browser zoom: Ensure zoom is at 100% (Ctrl+0 or Cmd+0)
  4. Test on desktop: Some forms may have mobile layout differences
  5. Check parent CSS: Your website's CSS may be affecting the embedded form's styles
  6. Isolate the embed: Place the embed code in a container with minimal CSS to rule out style conflicts

Browser-Specific Issues

Internet Explorer / Old Edge

FormRobin may not support very old browsers. Recommend users upgrade to:

  • Chrome (latest)
  • Firefox (latest)
  • Safari (latest)
  • Edge (Chromium version)

Safari-Specific Issues

  • Check "Prevent Cross-Site Tracking" setting
  • May block cookies/storage needed for form sessions
  • Test in private browsing to isolate

Preventive Measures

  • Test regularly: Check your form works after making changes
  • Use modern browsers: Encourage visitors to use updated browsers
  • Monitor uptime: FormRobin status page shows any service issues
  • Keep embed code updated: Use latest embed code if FormRobin updates it
  • Have backup: Keep a link to standalone form URL as fallback

When to Contact Support

Contact FormRobin support if:

  • Form consistently fails to load across all browsers/devices
  • Error persists after trying all troubleshooting steps
  • You see server error messages (500, 502, 503)
  • Multiple users report the same issue
  • Form worked previously but suddenly stopped

Provide: form URL, browser/device info, screenshots of errors, and steps to reproduce.

FAQ

Q: My form works at the direct URL but not when embedded. What should I do?

A: This usually indicates a conflict with your website's CSS or JavaScript, or a Content Security Policy blocking the embed script. Test by placing the embed code on a minimal HTML page to isolate the issue.

Q: Does FormRobin support Internet Explorer?

A: FormRobin is designed for modern browsers (Chrome, Firefox, Safari, Edge). Older browsers like Internet Explorer may not render forms correctly.

Q: Can ad blockers prevent my form from loading?

A: Yes. Some ad blockers or privacy extensions may block external scripts, including the FormRobin embed script. Ask users to try incognito/private browsing mode to rule this out.


Still having issues? Contact our support team with specific details about the problem!

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