Troubleshooting: SendFox Connection Problems
Resolve issues connecting and syncing FormRobin with SendFox email lists.
Common SendFox Issues
- Can't connect SendFox account
- SendFox lists not appearing
- Submissions not syncing to SendFox
- "Access token invalid" errors
Issue: Can't Connect SendFox Account
Solutions:
- Ensure you're logged into SendFox in your browser
- Clear browser cookies and cache
- Try incognito/private mode
- Authorize FormRobin in SendFox settings
- Check SendFox account is active and in good standing
Issue: SendFox Lists Not Appearing
Solutions:
- Create at least one list in SendFox first
- Refresh FormRobin Integrations page
- Disconnect and reconnect SendFox
- Check SendFox account has active lists
Issue: Submissions Not Syncing to SendFox
Solutions:
- Verify form has Email field (required for SendFox)
- Check integration is saved in Settings ➜ Integrations
- Submit test with valid email address
- Wait 2-3 minutes for background processing
- Check SendFox list for new contact
- Verify SendFox account not at contact limit
Issue: "Access Token Invalid" Error
Solutions:
- Disconnect SendFox in FormRobin
- Reconnect and authorize again
- Check SendFox API status
- Verify SendFox account credentials
Issue: Duplicate Contacts in SendFox
Explanation: SendFox handles duplicates automatically. Same email won't create duplicate - it updates existing contact.
Testing SendFox Integration
- Ensure form has Email field
- Link form to SendFox list
- Submit form with test email
- Wait 2 minutes
- Check SendFox list for new contact
- Verify name extracted correctly (if provided)
SendFox still not working? Contact support with your form URL and SendFox account details!