How to Fix SendFox Connection and List Problems
Fix SendFox problems in FormRobin: if lists won't load, move to a SendFox plan with API access; if it won't connect, reconnect under Settings → Integrations.
Overview
The SendFox integration adds form respondents to a SendFox list. It is included on both FormRobin plans, Free Plan and Individual Plan, and works through SendFox's API. Setup is described in SendFox Email List Integration. This article covers the common problems:
| Problem | Most common cause | What to do |
|---|---|---|
| The lists won't load, or you see "There was an error fetching your SendFox lists. Please reconnect your SendFox account." | Your SendFox plan does not include API access | Move to a paid SendFox plan with API access |
| SendFox will not connect, or shows as not connected | The approval on SendFox was not finished | Click Connect SendFox again and approve access |
| No lists appear in the SendFox List dropdown | Your SendFox account has no list yet | Create a list in SendFox, then reload the page |
| Submissions do not reach your SendFox list | The form has no Email question, or is not linked to a list | Add an Email question and choose a list for the form |
Troubleshooting
Lists won't load, or "Please reconnect your SendFox account"
Most common cause: SendFox requires a paid SendFox plan that includes API access. SendFox's free plan does not include API access, so FormRobin cannot load your lists or send submissions, even when your account is connected correctly. This requirement is set by SendFox, not FormRobin.
- Upgrade your SendFox account to a plan that includes API access (see sendfox.com).
- In FormRobin, open Settings → Integrations. Your lists load again.
Note: Reconnecting alone will not fix this, because the API-access requirement is on the SendFox side.
SendFox will not connect, or shows as not connected
- Click Connect SendFox, sign in to SendFox if asked, and approve access. You return to FormRobin with "SendFox connected successfully." and the status Connected to SendFox.
- If you see "Invalid state." or "OAuth authorization incomplete. Please try connecting again.", start again from Connect SendFox in the same browser tab and finish the approval on SendFox.
- If the card shows Connect SendFox again although you connected before, connect again, then link your forms to their lists (see below).
No lists in the SendFox List dropdown
- Create at least one list in your SendFox account, then reload Settings → Integrations; the lists are loaded from SendFox each time the page opens.
- If the page shows the error message above instead, see Lists won't load.
- If there is no form to configure, create a form first ("You need to create a form first before configuring SendFox integration.").
Submissions do not reach SendFox
- Email question: the form needs an Email question; without an email address nothing is sent (see Form Field Types Explained).
- Linked list: under Configure Form Integrations, the form must show Currently integrated. If it says Not integrated, choose a list and click Save All Integrations.
- Duplicated form: a copy of a form is not linked to SendFox; choose a list for the copy (see Duplicating Forms).
- Completed submissions only: contacts are added after a respondent submits the form, in the background, so allow a short delay before checking SendFox.
- SendFox plan: check that your SendFox plan includes API access.
Reconnecting SendFox
Disconnecting removes the link between each form and its SendFox list. After you reconnect, link your forms again:
- Open Settings → Integrations.
- Click Disconnect SendFox and confirm.
- Click Connect SendFox and approve access on SendFox.
- Under Configure Form Integrations, choose a SendFox List for each form.
- Click Save All Integrations.
Testing the SendFox Integration
- Make sure the form has an Email question and shows Currently integrated.
- Open the live form and submit it with a test email address.
- After a short delay, check the linked list in SendFox for the new contact.
- If the form has a text question for the name, check that the first and last name arrived.
Still stuck? Email support@formrobin.com with the form's link and the message you see under Settings → Integrations.
Frequently Asked Questions
Does the SendFox integration work on the Free Plan?
Yes. It is included on both FormRobin plans. On the SendFox side, you need a paid SendFox plan that includes API access.
What happens to my form links if I disconnect SendFox?
They are removed. After you connect SendFox again, choose a list for each form and click Save All Integrations.
Are earlier submissions sent to SendFox?
No. Only submissions completed after the form is linked to a list are sent.
What does FormRobin send to SendFox?
The email address from the form's Email question, a first and last name taken from the first text answer (split at the first space), and the list you chose.